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Terms & Conditions

Please read these terms carefully before using or placing an order on Komalika.

1. Acceptance of Terms

By accessing or placing an order on Komalika (komalika.in), you accept and agree to these Terms & Conditions. If you do not agree, do not use the website or place orders.

2. Products & Descriptions

We take care to display product images and descriptions accurately. Slight variations in colour, finish or sizing may occur due to photography, lighting or device screens. Every piece is handcrafted and may show small natural differences.

3. Pricing & Payment

All prices are in INR and inclusive of applicable taxes unless stated otherwise. Cash on Delivery (COD) is the only payment method currently available on the website.

4. Orders, Confirmation & Cancellation

  • Once you place an order, you will receive an order confirmation by email/WhatsApp.
  • Orders can be cancelled within 24 hours of placement provided the order has not been shipped.
  • After dispatch, cancellation is not possible. For cancellations before dispatch, contact support immediately.

5. Shipping & Delivery

We ship PAN India using reliable courier partners. Typical delivery timeframe is 0–7 working days, depending on your location. Komalika is not responsible for delays caused by courier partners or exceptional circumstances (festivals, natural calamities).

6. Return, Replacement & Refund

  • Returns or replacements are accepted only for defective, damaged, or incorrect items delivered.
  • Raise a return/replacement request within 0–7 days of delivery.
  • Provide clear proof (photos and/or unboxing video) when requested for verification.
  • Approved refunds are processed within 5–7 working days after verification — refund mode may be UPI/bank transfer or store credit as decided by Komalika.
  • Due to hygiene and safety, items like earrings may be non-returnable unless defective.

7. Shipping Charges & Lost Shipments

Shipping charges (if any) are mentioned at checkout. In case of lost shipments, contact our support — we'll coordinate with the courier and assist with re-shipping or refund as per the investigation.

8. Intellectual Property

All images, designs, logos and content on this website are property of Komalika. Any unauthorized use or reproduction is prohibited.

9. Privacy & Data

Your personal information is used to process orders, deliver products and send updates/offers (only if you opt-in). For full details, see our Privacy Policy.

10. Contact & Support

11. Limitation of Liability

Komalika will not be liable for indirect or consequential damages resulting from use of the website or purchase of products. Our liability is limited to the purchase price of the product subject to applicable laws.

12. Governing Law

These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of competent courts in India.

Last updated: November 2025

By using Komalika, you acknowledge that you have read, understood and agreed to these Terms & Conditions.